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I'll take a better world, I'll take anything, It's for roads to anywhere, to follow my own destiny

t.g.i.s

March 25, 2006

IMAGINED IT’S ONLY 6AM I ALMOST HAVE 11 ESCALATION FOR TODAY still counting, BEAT MY PREVIOUS RECORDS OF 14 AT END OF MY SHIFT,I STILL HAVE 5HRS HERE IN THE OFFICE, STILL EXPECTING MORE ESCALATION CALL FROM THE AGENT,,Whoa so tiring! speaking to those irate customer that usually last for an hour, give me a break it’s already saturday and they still giving me a headache, especially today the team that i was assigned too there team captain is on leave, so for a meantime i need to manage 9 "pasaway agent", not only that other agents is also asking with so many question while i’m on a call(nangugulit)…hah….that’s life…..but good thing is it’s already weekend and i can have my rest for taking escalation

 escalation tracker as of 6am:

 

128487303 842961296 03/24/06 489584
128488355 815860111 03/24/06 462379
128489583 858012661 03/24/06 487659
128350145 139547667 03/24/06 459193
128496876 869849192 03/24/06 486906
128162281 878634312 03/24/06 Phonelab
125639941 116471808 03/24/06 489295
128350145 397616816 03/24/06 459193
128168823 109130734 03/24/06 462379
128507087 792712210 03/24/06 489579
128515011 112700010 03/24/06 463729

 

 

 

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